HANGING UP ON THE PHONE COMPANY
Do you want to remove a service or dispute a charge on your AT&T bill? Then good luck, because AT&T doesn’t want to hear from you. And to make sure they don’t, they’ve designed their phone...
View ArticleCOMCAST AND COMMUNICATIONS DON’T MIX
In 1970, Robert Townsend, the CEO who had turned around a failing rent-a-car company called Avis, published what is arguably the best book written on business management. It’s Up the Organization: How...
View ArticleWHY PEOPLE HATE CABLE COMPANIES
In 1970, Robert Townsend, the CEO who had turned around a failing rent-a-car company called Avis, published what is arguably the best book written on business management. It’s Up the Organization: How...
View ArticleLANDLORDS: AMERICA’S AYATOLLAHS: PART ONE (OF TWO)
Americans have a history of fearing what foreign dictators might do to them. During World War II they feared that the Japanese Empire might turn them into a nation of Japanese-speaking slaves. During...
View ArticleLANDLORDS: AMERICA’S AYATOLLAHS: PART TWO (END)
Become a tenant at the Windermere Cay complex in Winter Garden, Florida, and you can check your First Amendment rights at the door. Its management wants to force new tenants to sign a “social media...
View ArticleFEAR WORKS: PART ONE (OF TWO)
So you’ve just bought something online, with a credit card–and the item never arrives–or proves defective. Even worse, the online company insists on charging your credit card for the item. What to do?...
View ArticleFEAR WORKS: PART TWO (END)
Ralph bought a computer security program from SUX. But then he found he couldn’t download it. So he contacted the company—whose customer service representative told him: You’ll have to buy another of...
View ArticleWHY AMERICANS HATE CABLE COMPANIES
In 1970, Robert Townsend, the CEO who had turned around a failing rent-a-car company called Avis, published what is arguably the best book written on business management. It’s Up the Organization: How...
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